Privacy Policy

1. Introduction

nex121 ("we," "us," or "our") operates an online sports betting and casino platform serving customers primarily in Indonesia. We respect your privacy and are committed to protecting your personal data in accordance with international data protection standards and best practices.

This Privacy Policy applies to all personal information collected through our website (https://nex121.cam), mobile applications, customer support channels, and any related services. By using nex121 services, you consent to the collection and use of your information as described in this policy.

If you have questions or concerns about how we handle your data, please contact our Data Protection Officer at [email protected] (plain text, not a clickable link).

2. Information We Collect

nex121 collects various types of personal information to provide, maintain, and improve our services. The categories of data we collect include:

2.1 Information You Provide Directly

When you register an account with nex121, you provide the following information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued ID number (Indonesian National ID / KTP, passport, or driver's license).
• Contact Information: Email address, phone number, residential address (street address, city, postal code, province).
• Financial Information: Bank account details (bank name, account holder name, account number), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history.
• Authentication Information: Username, password (stored in encrypted form), security questions and answers.
• Verification Documents: Copies of government-issued photo ID, proof of address (utility bills, bank statements), selfie photographs with ID for identity verification (KYC).

2.2 Information Collected Automatically

When you use nex121 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers (IMEI, advertising ID), screen resolution, language settings.
• Usage Data: Pages visited, time spent on pages, click patterns, search queries, bet history, game play records, deposit and withdrawal activity, login times and frequency.
• Location Data: Approximate geographic location based on IP address to verify compliance with territorial restrictions and provide localized content.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar technologies to maintain login sessions, remember preferences, and analyze site usage (see Section 8 for cookie details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment service providers share transaction confirmation data.
• Identity Verification Services: Third-party KYC and anti-fraud services that verify the authenticity of documents and detect fraudulent activity.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other game suppliers provide game outcome data and RTP statistics.
• Affiliates and Marketing Partners: Referral source information if you arrive at nex121 through a partner link or promotional campaign.

3. How We Use Your Information

nex121 uses your personal data for the following purposes:

3.1 Service Provision and Account Management

• Create and maintain your nex121 account.
• Process deposits, withdrawals, and internal fund transfers.
• Enable you to place bets, play casino games, and participate in lottery draws (togel).
• Verify your identity and age to comply with legal requirements (21+ age restriction).
• Provide customer support via live chat, email, and phone.
• Manage self-exclusion, deposit limits, loss limits, and other responsible gaming tools.

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detect and prevent fraud, money laundering, underage gambling, and other illegal activity.
• Respond to legal requests from law enforcement, regulatory authorities, or court orders.
• Maintain transaction records as required by gaming license conditions and financial regulations.
• Conduct internal audits and risk assessments to ensure platform integrity.

3.3 Marketing and Communications

• Send promotional offers, bonus announcements, and special event notifications via email, SMS, or push notifications (you may opt out at any time).
• Personalize marketing content based on your betting preferences, favorite games, and past activity.
• Conduct surveys and request feedback to improve our services.
• Notify you of important account updates, policy changes, and security alerts.

3.4 Service Improvement and Analytics

• Analyze usage patterns to identify popular games, betting markets, and features.
• Optimize website performance, loading times, and mobile app responsiveness.
• Develop new products and features based on player behavior and preferences.
• Test new functionalities and measure the effectiveness of promotional campaigns.
• Generate aggregated, anonymized statistics for business intelligence and reporting.

4. Legal Basis for Processing (Indonesian Context)

nex121 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our obligations under the Terms and Conditions you agreed to when creating an account (e.g., processing deposits and withdrawals, settling bets).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML requirements, age verification, tax reporting, and cooperation with law enforcement.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, service improvement, and direct marketing, provided these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we obtain your explicit consent for specific processing activities, such as sending promotional emails or using certain cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

nex121 does not sell your personal data to third parties. However, we may share your information with the following categories of recipients for the purposes described in this policy:

5.1 Service Providers and Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other financial institutions that facilitate deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other studios that supply games and betting content.
• Identity Verification Services: Third-party KYC and anti-fraud vendors that verify the authenticity of documents and screen for high-risk individuals.
• Cloud Hosting and IT Infrastructure: Providers that host our servers, databases, and backup systems.
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used by our support team.
• Marketing and Analytics: Email service providers, SMS gateways, and analytics platforms that help us deliver and measure marketing campaigns.

5.2 Legal and Regulatory Authorities

We may disclose your personal data to government agencies, law enforcement, regulatory bodies, or courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests.
• Protect the rights, property, or safety of nex121, our players, or the public.
• Detect, prevent, or investigate fraud, money laundering, or other illegal activity.
• Enforce our Terms and Conditions or other agreements.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor as part of the business transaction. We will notify you of any such transfer and provide information about the new controller's privacy practices.

6. Data Security

nex121 implements robust technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest (passwords, financial information) is encrypted using industry-standard algorithms.
• Access Controls: Personal data is accessible only to authorized nex121 employees and contractors who require it to perform their duties. Access is granted on a need-to-know basis and protected by multi-factor authentication.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) that monitor for suspicious activity.
• Regular Security Audits: nex121 conducts regular internal audits and engages independent third-party security firms to perform penetration testing and vulnerability assessments.
• Employee Training: All employees with access to personal data receive training on data protection principles, security best practices, and incident response procedures.
• Secure Development: Our software development process follows secure coding standards and includes code reviews, automated security testing, and regular updates to address vulnerabilities.

While we implement strong security measures, no system is entirely immune to attacks. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable data protection laws.

7. Data Retention

nex121 retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

Data Category	Retention Period
Account Information (name, email, address)	Duration of account + 7 years after closure
Transaction Records (deposits, withdrawals, bets)	7 years from date of transaction (regulatory requirement)
Identity Verification Documents (KYC)	7 years after account closure (AML compliance)
Marketing Consent and Preferences	Until consent is withdrawn + 1 year
Customer Support Correspondence	3 years from date of last interaction
Website Usage Logs and Analytics	12 months
Self-Exclusion Records	Duration of exclusion + 7 years (responsible gaming requirement)

After the applicable retention period expires, we securely delete or anonymize your personal data so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical and business intelligence purposes.

8. Cookies and Tracking Technologies

nex121 uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cookies enable core features like account login, session management, and secure transactions. You cannot opt out of essential cookies without affecting site functionality.
• Performance Cookies: Collect anonymous information about how visitors use our site, such as which pages are most popular and how long users spend on each page. This data helps us improve site performance.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a more personalized experience on return visits.
• Targeting/Advertising Cookies: Track your browsing activity across websites to deliver relevant advertisements and measure the effectiveness of marketing campaigns. These cookies are set by us and our advertising partners.

8.2 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block cookies entirely, accept cookies only from specific sites, or delete cookies when you close the browser. Please note that blocking essential cookies will prevent you from accessing certain features of nex121.

To opt out of targeted advertising, you can adjust your browser settings or use industry opt-out tools. Keep in mind that opting out does not mean you will stop seeing advertisements — it simply means the ads will not be tailored to your interests.

9. Your Rights and Choices

You have the following rights regarding your personal data under international data protection standards:

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update most information directly through your account dashboard.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent. This right is subject to legal retention requirements (e.g., transaction records must be kept for 7 years).
• Right to Restriction: You may request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text). We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request.

10. International Data Transfers

nex121 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data to countries that do not provide an equivalent level of data protection, we implement appropriate safeguards, such as standard contractual clauses approved by international data protection authorities.

By using nex121 services, you consent to the transfer of your data to countries where our servers, service providers, and business partners are located. All transfers are conducted in accordance with applicable data protection laws and subject to the security measures described in this policy.

11. Children's Privacy

nex121 services are strictly for adults aged 21 or older. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that data and close the associated account.

Parents and guardians who believe their child has provided personal information to nex121 should contact us immediately at [email protected] (plain text) so we can remove the data from our systems.

12. Changes to This Privacy Policy

nex121 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date at the top of the document.

If we make material changes that significantly affect how we process your personal data, we will notify you via email or through a prominent notice on our website before the changes take effect. Your continued use of nex121 services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: [email protected] (plain text, not a clickable link)

Mailing Address: nex121 Data Protection Officer, International Gaming License Jurisdiction

Live Chat: Available 24/7 through your nex121 account dashboard

We are committed to addressing your concerns and working with you to resolve any privacy issues in a timely and transparent manner.